FAQ

General

What is the Warranty/Guarantee on furniture?

Each manufacturer offers their own specific warranty. Toronto Office Furniture works with manufacturers who offer warranties that reflect the need for durable and long lasting products. We can provide you with  warranty information for any furniture or seating products you are considering.

How long does it take to manufacture?

Office furniture lead times vary by manufacturer, typically 3 – 6 weeks. Timing can be dependent on fabric and/or laminate selections in some cases, or for custom requests.

Quick ship options are available.  Check them out under the Quick Ship section.

Is there a delivery charge?

Yes, there is a charge for delivery and installation of office furniture, and will vary based on location, time of day and/or the requirement to carry-up stairs. The majority of furniture is pre-assembled and requires two experienced movers to pick-up, deliver and install.  Pick up of furniture or seating may be available; please contact us.   

Are you open on Saturday and Sunday?

No, we are not open on weekends; please use our Contact link and we will get back to you during business hours Mon – Fri.

Do you do on site visits/consultations?

Many of our consultations are completed by phone, email, virtually and in showroom.  A site visit and consultation can be arranged depending on the size and scope of your project.

What are the things that I need to plan for in designing a new office space?

When you are moving into a new office space here are just some of the things to consider:

  1. How many people will need to be accommodated?
  2. How will they be organized (e.g. groups, offices, departments, etc.)?
  3. What shared space will be required for meetings and collaboration?
  4. What type of work space do they each need?
  5. What type and volume of storage will be required?
  6. When will the premises be ready to move in?
  7. If you are planning for new or additional furnishing or need to re-organize within the new space, allow yourself 2-3 weeks for planning and selection and another 3-6 weeks for manufacturing, and delivery and installation of your furniture.

Products

Do you have chairs suitable for all weights and heights?

Yes, we work with manufacturers who offer chairs made for users of different weights, sizes and heights.  These chairs can be the same style but with features to accommodate each individual user.

How do I adjust an ergonomic chair?

At the center of your office chair is the mechanism which interacts with you through different seating functions. Each individual has a unique, optimal comfort level when seated. Chair mechanisms are offered in a variety of designs which all provide a different degree of manual or automatic adjustment. The user should consider a pneumatic cylinder which gives you “finger-tip” seat height adjustment. Your daily work routine will help you to decide which style of mechanism is best suited to your needs.

There are three seating positions in the workplace pertaining to proper ergonomics:

  • Forward/Recline position – dedicated tasks
  • Upright position – dedicated tasks and multi task
  • Backward/Recline position – relaxed position

 

  1. Stand in front of the chair.
  2. Adjust the height so the highest point of the seat is just below the knee cap.
  3. Your thighs should be parallel to the floor, when you sit.
  4. This allows you to place your feet on the floor insuring good circulation in the legs.
  5. Use a footrest if the feet cannot rest flat on the floor or if there is pressure underneath the thighs. The footrest should be adjustable and support the whole foot.
  6. Sit so that the clearance between the front edge of the seat and the upper part of the legs behind the knee, is at least one finger width.
  7. Adjust the back height to provide support to the lumbar or lower back area. This will help you to maintain correct posture and reduce back pain.
  8. Adjust the seat angle by unlocking the mechanism to tilt the seat forward or rearward when working for extended periods of time. This minimizes pressure on the underside of the thighs and reduces tension on back muscles.
  9. Adjust the back angle to provide firm support and help reduce back fatigue.
  10. Adjust the optional armrest height to your comfort.
  11. If using a fixed height worksurface, raise the chair to obtain the proper arm and upper body position.
  12. Adjust chair height so elbows are about the same height as the worksurface.
How do chair mechanism adjust?

 


Back Angl
e
Back angle adjusts forward and rearward. Some chairs lock in an infinite number of positions

 

 

Back Height
Back height adjusts up and down and locks in various positions.

 

Seat Angle
Seat angle adjusts independently of the backrest using a single lever.

 

 

Seat Depth
The backrest can be moved in and out to allow additional seat depth.

 

Seat Height
Seat height can be increased or decreased with either a pneumatic or manual adjustment.

 

 

Forward Tilt
A 6 degree forward seat tilt is available if desired or it can be locked out.

 

Multi-Tilt
Seat and back tilt simultaneously at the same ratio. Multi-tilt action can be locked out in an infinite number of positions.

 

 

Knee-Tilt
Seat and back tilt simultaneously at the same ratio from a pivot point under the front of the seat. Knee-tilt action can be locked in an infinite number of positions.

 

Synchro-Tilt
Seat and back tilt at a two to one ratio. Synchro-tilt action can be locked in an infinite number of positions.

 

 

Tilt Control
Seat and back tilt simultaneously at the same ratio. A tilt-lock control is available on some models.

 

Tilt Tension
Degree of tilt tension can be increased or decreased.

 

 

Swivel
360 degree swivel only. Chair does not tilt. Fixed height chairs do not

What chairs are best with a boardroom table?

The chair you select for a boardroom should be reflective of how the boardroom is used. If you plan for only short meetings and get-togethers, a simple tilter with fixed arms may be sufficient. If your boardroom is used often for long, working meeting, it will be important to consider a chair with ergonomic features that allow for adjustment and greater support over a longer period of time.

How do I select the Right Workstation?

When searching for the right workstation it is important to consider its purpose which will be decided by the nature of your tasks. It is best to look for products that have been designed and engineered to help make your workspace more productive.This can be achieved in a variety of ways. As a guide, observe how your work flows through your office in a typical day. It is likely that you’ll uncover a number of distinctive and repetitive task patterns.Once these patterns have been identified, organize them according to their intended and frequency of their use. Now you are ready to investigate the pertinent factors that will determine the workspace you eventually select.

Office panels can be an attractive, practical and inexpensive way to:

Provide “Private” individual and/or group work areas through the use of:

  • Straight panels
  • Curved panels
  • Glazed panels

Provide additional storage through the use of:

  • Transaction tops
  • Overhead storage units

Direct the flow of traffic through the use of:

  • Five heights of panels
  • Eight widths of panels in six inch increments from 24″ to 72″

Reduce glare by selecting proper panel heights:

  • Ceiling lighting
  • Sunlight

They may be freestanding or linked by hardware. The “Chromed”, “Painted Epoxy” or “Fabric Wrapped” steel frames, which coordinate with existing office furniture. GPS Panels offer four grades of fabrics to enhance any color scheme.

What is a ¾ or Full Modesy?

A modesty is the front panel of a desk or workstations. A full modesty goes to the floor and a ¾ modesty is 7-8” off the floor.

What is a Right or Left Return?
The return is an extension to a desk or workstation. When you are sitting at your desk, this extension is either to right or left.
What are the different types of Pedestals?

A Box/File is a storage pedestal comprised of one drawer and one file drawer.

A Box/Box/File includes two box drawers and one file drawer.

A File/File includes two File drawers.

All three come in mobile models.

Is there a choice of handles?
Most manufacturers offer a choice of style and colour of handles. The range of choice is dependent on the brand of furniture chosen.
How durable is “laminate”?

Low pressure laminate used by reputable commercial office furniture manufacturers are durable and have a long life with normal office use.  It is resilient to spills cleaned up quickly; excess moisture or flooding will damage the material, eg. overflow from a potted plant  

High pressure laminates are also available from most manufacturers at an upcharge; these are suitable for regularly wiped down surfaces eg. lunch room tables 

All laminate surfaces can scratch from sharp objects and are best to avoid using on furniture. 

Laminate with regular use will maintain an elegant appearance for many years. 

What is a Suspended vs. a Freestanding Pedestal?

A suspended box/file or box/box/file pedestal is attached to the top and side gable of a desk. A freestanding pedestal is a separate piece of furniture from a desk and is finished on all sides. It can be placed anywhere under a desk .